Tel: 01225 781666 Fax: 01225 776505 Email: info@redorwhite.biz
Returns Policy
Damaged
Goods
Should a wine be damaged in delivery we will gladly offer a
replacement or full refund.
Notification can be by telephone, post, fax, or email within three
working days of delivery.
Faulty
Goods
If a wine is found to be corked or faulty we will be happy to offer
a replacement or credit.
Notification must be given to us within 3 working days of delivery.
Incorrect
Goods Delivered
On the rare occasions this happens we offer a
refund or replacement of the incorrect goods, on
return of the bottle(s) in question.
Notification must be given to us within 7 working days of delivery.
Cancelling
your order
For your complete peace of mind, you may cancel your order
within 7 working days of receipt
of goods. A refund excluding return postage & packaging will be
given, provided that the goods remain in good condition and that the
request to cancel is received in writing by the
Customer Services Manager.
Any cancelled order will be refunded within 30 days.
Tasting
and Dinner Tickets
In the event of cancellation full refunds will only be given if we
are notified at least 7 days before the date of the event. Refunds
will only be given after this time if we are able to re-sell your
tickets.
Sale
or Return
All Sale or Return orders must include a minimum of £300 of Wine, Champagne, Port or Spirits
A maximum of 20% of the original order quantity can be returned
All goods must be in a re-saleable condition otherwise no credit will be given
A collection charge of £10.00 per order will be applied to all sale or return orders
Please notify us of the details of items and remaining quantities prior to collection.
For any further information please contact Customer Services or on 44 (0) 1225 781666.
Wines can also be returned to our shop.
Red or White. Evolution House, 46 Castle Street, Trowbridge, Wiltshire.BA14
8AY.
Open to residents of the UK only (excluding Channel Islands).
You must be aged 18 or over to order. © Red or White 2007 - All rights reserved.
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